Vodafone Ghana’s comprehensive COVID-19 response plan is helping the country combat the global pandemic and minimise its impact on consumers and businesses. The several unique initiatives outlined in the plan are currently addressing specific needs of Ghanaians during this crucial fight.
Commenting on the various initiatives, Patricia Obo-Nai, Chief Executive Officer (CEO) said:
“In such difficult times, our customers and Ghanaians look up to us for leadership, comfort and direction. We know what is required and are committed to easing the burden for all as we also continue to reinforce our position as the brand that cares in Ghana. Measures are in place to support our customers; strengthen our network to provide constant connectivity at all times; support government initiatives; and drive awareness. Our enterprise unit is also providing businesses with the needed tools to enjoy mobility as more organisations work from home.
Driving Public Awareness
Knowing the importance of timely and accurate information to the public, Vodafone uses its various platforms including social media and text alerts for the dissemination of critical information on COVID-19. Additionally, the Telco has partnered the Ghana Health Service (GHS) to extend its public education and awareness in the various regions by producing radio jingles and TV adverts in the various languages.
Ensure Uninterrupted Education
Vodafone believes technology has assumed greater importance for delivering vital services including education, during this period. This is why the telecommunications giant is offering students and learners across all levels of education, free access to a plethora of educational websites and e-learning platforms via the Vodafone network. This free initiative ensures that young citizens in schools and universities across the country continue their studies uninterrupted. Vodafone is currently supporting fifty educational institutions across the country.
Furthermore, the Instant Schools e-learning platform (www.instantschools.vodafone.com.gh) from Vodafone Ghana Foundation provides free access on the Vodafone network to a wide range of educational materials for Ghanaian students. This covers English, Science, Math and a variety of other subjects.
Partnerships with Government
Healthline Call Centre: Vodafone has activated its pioneering Healthline Call Centre, which is staffed with 50 specialist doctors to support government by giving guidance and accurate health information about the virus. The project, which is in partnership with the Ministry of Health, is already providing reliable information to members of the public who dial 255. A team of doctors are on hand 12 hours a day to advise and refer suspected COVID-19 cases to the Rapid Response Team.
Vodafone Big Data Initiative: Vodafone’s Big Data initiative, which is in partnership with Ghana Statistical Services (GSS) and the Flowminder Foundation, is helping the Ministry of Health (MOH) understand how effective the lockdown has been by using innovative data analysis techniques. This initiative will help the Ministry plan its interventions at both the national and community levels as it fights against the virus. Various analyses have been produced and the outputs have been shared with the Ghana Health Service to inform their approach to planning health interventions.
Teleconsultation Centre: Vodafone has provided internet connectivity and devices to the Greater Accra Regional Teleconsultation Centre (TCC) at Ridge Hospital, to enable the Centre provide free psychological support to Ghanaians who may be affected by the pandemic as well as those who are currently stuck in other locked down countries and their families.
Support for Health Workers: Vodafone through its Foundation collaborated with the Ghana Health Service to train 70 doctors and other supporting medical staff in the country on relevant disciplines to support government’s Risk Communication and Public Education campaign on COVID-19. Vodafone also provided 1700 connected Vodafone SIMs with airtime to government to support its contact tracing efforts, which is aimed at containing the spread of the virus.
Zero-rated Government Portals: Vodafone has also zero-rated calls to the National COVID-19 response number (112) and given Ghanaians free access to government websites for daily updates on COVID-19, via Vodafone. To enable government carry out its work seamlessly, Vodafone has also committed to giving employees of selected ministries and government institutions, free access to their online portals via Vodafone’s network.
Enabling Businesses Work from Home
Its enterprise unit, Vodafone Business, is committed to help minimize the impact of the pandemic on organisations and small to medium enterprises (SMEs), by providing productivity tools that enable seamless remote working. These include Smart Business, which offers free closed-user group (CUG) calls and unique data, voice and SMS bundles to support businesses.
Businesses can also leverage Vodafone technology including videoconferencing, internet telephony and cloud and hosting services, to conduct virtual meetings and share information quickly and securely with their employees. Businesses interested in this new working approach should email email@example.com to sign on.
Vodafone Business also launched Data Sharer to enable SMEs and their employees utilize a single bulk data bundle whilst setting consumption limits for each individual based on their need and function. The product eliminates the tedious exercise of buying individual bundles for every employee as they work from home during this crucial time. Vodafone customers can access Data Sharer by dialling the USSD *5959# from their mobile handsets.
Support for Customers
One of Vodafone’s priorities has been to minimize the economic impact on its customer due to the current situation, whilst ultimately keeping them connected to the things that matter to them most. In view of this, Vodafone has made changes to some of its products to offer customers some relief:
Vodafone Cash: Vodafone Cash remains the only mobile money service that allows customers to send money to other Vodafone Cash users for free and uncapped. Vodafone has completely waived transfer charges to enable customers save on transactions. Additionally, customers can send any amount below Ghc100 to the various mobile money services for free. Vodafone has also increased the transaction limits across the various tiers in line with the Bank of Ghana’s (BoG) directive.
Fixed Broadband: Customers on Vodafone’s broadband have been empowered to do more with the introduction of the Telco’s highly sought after unlimited broadband product. The product enables heavy data users to enjoy unlimited data and exciting entertainment content with their families during this critical period.
Landline: Vodafone landline customers now have the luxury of connecting and interacting with their families, friends and loved ones on Vodafone mobile and fixed numbers for free. Customers can access this daily from 6pm to 6am and throughout weekends.
2 Moorch Data: Vodafone’s ‘2 Moorch Data’ proposition has been revamped to give customers more value and unmatched experience on the network during this period at the same price. Customer on this offer receive double data allocation daily between 12 midnight and 4am.
Digitally Connecting with Customers
Vodafone has also empowered its customers to connect and interact with them using its digital channels including My Vodafone App and TOBi. TOBi, an industry’s first virtual assistant from Vodafone that performs customer care functions, provides 24-hour assistance to customers on products, services and enquiries. TOBi is capable of addressing basic queries via messenger chat on social media and My Vodafone App. TOBi continues to improve itself by taking feedback and learning from its interactions with customers.
Vodafone’s self-care mobile application, My Vodafone App also allows customers to access unlimited services and manage their accounts from the comfort of their homes. Customers can download the very innovative app from the Google Playstore and Apple Store.
Support from Heroic Frontline
Vodafone’s dedicated field engineers, retail advisors and customer service staff continue to demonstrate heroism during this challenging time, ensuring that customers are connected. By equipping them with the right protective gear and resources, Vodafone continues to ensure the safety and connectivity of customers as Ghana battles with the Covid-19 pandemic. The Telco has also technically equipped call centre agents with a setup, which allows them to handle customer complaints from their homes. Additionally, field engineers receive their work log directly on their phones eliminating the need to operate from the office.
Vodafone’s carefully developed comprehensive response to COVID-19 certainly addresses the pain points of consumers during this period whilst helping the country combat the global pandemic. It would be recalled that Vodafone announced a number of initiatives to compliment government’s preparedness for the Ebola virus during the outbreak in Africa. The Telco continues to demonstrate commitment to helping the country deal with such contagions.
Guinness Unfolds An Incredible Story Of Black Shines Brightest With Incredible Zigi
Guinness has, in a bid to tell compelling stories of pan African creatives, partnered with Afro and hip-hop Ghanaian dancer Incredible Zigi, for a campaign themed ‘Black Shines Brightest’.
‘Black Shines Brightest’ is a new Pan African campaign celebrating the iconic black liquid enjoyed all over the continent for over a century. This exciting new campaign is inspired by the bold and unique black beer of Guinness stout and brings together passionate and creative individuals to celebrate the spirit of Guinness and its home across African markets.
Incredible Zigi has been in the spotlight and worked with top-notch African musicians and record labels such as Mavin Records, P Square, Davido, Patoranking, Stonebowy, Shatta Wale, and a plethora of others.
Michael Amofa, popularly known as Incredible Zigi hails from the Eastern Region of Ghana and was born on the 17th of October. Incredible Zigi is one of the main pillars that have highly influenced the youth positively through dance.
Zigi has achieved quite a lot in his career as a dancer; He is the first Ghanaian Dance Artist to ever get featured on several articles including the famous Global Grind twice, booked in other countries such as Nigeria, Rwanda, Russia and UK respectively.
In telling the Black story, Zigi is partnering with Guinness to work with real culture makers from across the continent who demonstrate how Black Shines Brightest in a range of different ways. These individuals will create moments, events and content to be enjoyed by everyone.
Look out for more details about how you can be a part of the new Black Shines Brightest campaign and find out about Bright House Bars that are popping up in Accra, Kumasi, Takoradi and Tamale. Also, look out for activities on Guinness Ghana social media channels – @GuinnessGhana.
Just like Incredible Zigi, Guinness is bursting with life. It is a flavourful and bold and dynamic beer, sparkling and brimming with energy and exuberance A beer that has brought a dash of magic to millions in Africa and across the world for over 250 years with boldness and vision to live life to the full.
Juliet Bawuah Wins African Woman In Sport Award
The Group Head of Sports at Media General (TV3, 3FM, Onua FM, Onua TV, Connect FM, Akoma FM), Juliet Bawuah has won this year’s African Woman in Sport award at the GSport Awards.
Held in South Africa on Tuesday August 31, Juliet beat off competition from South African footballer Ode Fulutudilu and Violet Jubane, a Zimbabwean football administrator.
“Honoured to have won the Imperial African Woman in Sport award at last night’s GSport Awards in South Africa. This is a win for all African women in sport putting in effort to achieve their set goals. Big thanks to the jury and fans who voted @gsport4girls #gsport16 #SheOwnsHerSuccess,” she posted on Twitter.
The GSport Awards was founded in 2006 by South African Cricket Presenter Kass Naidoo to celebrate and promote African women in sport.
This year marked the award’s 16th edition.
The GSport recognition adds to a tall list of awards and nominations Juliet continues to receive. It is coming on the back of her recent nomination in the 2021 EMY Awards Young Achiever of the Year category.
Her other professional recognitions include: Video Short Feature Shortlist and Video Athlete Profile Shortlist, 2020 International Sport Press Association (AIPS) Awards. Previously, in the same scheme in 2019, she was Top Ranked Entrant (Number 1 work in Africa, 7th in the World – Video Short Feature category); Finalist, Sports Journalist of the Year, National Communications Awards (2020, Ghana), Winner, Sports Journalist of the Year, National Communications Awards (2019, Ghana), Winner, Ghana Outstanding Women Awards (GOWA), Sports Journalist (2019) and Finalist, Sports Media Pearl Awards, Dubai, UAE, 2015).
Prior to TV3, Juliet worked at CITI FM, ETV, Metro TV, Goal, CafOnline, Euronews’ sister station, Africanews. She is also a Contributor for Premier League TV, LA Liga TV, BBC, Aljazeera, and the Turkish broadcaster TRT.
Juliet is Radio Netherlands Training Centre (RNTC) trained and an alumna of the US State Department-sponsored International Visitor Leadership Program (IVLP). Her other professional affiliations cover Ballon d’Or (Women’s Category) – Member, Voting Jury, CAF African Footballer of the Year – Member, Voting Jury, FourFourTwo Awards – Member, Voting Jury, CAF Media Expert – Member, Panel, International Sports Journalists Association (AIPS) – Member, Sports Writers Association of Ghana (SWAG) – Member and the Ghana Journalists Association (GJA) – Member.
Juliet is Founder of the Africa Women’s Sports Summit, CEO of Sportted Ghana Limited, a boutique sports agency and also the immediate past Brand & Strategy Relations Manager at Ghana Premier League side Berekum Chelsea.
BBNaija: Biggie Serves The Ultimate Twist As Jackie B And Jay Paul Emerge Heads Of House
For this week’s Head of House (HoH) challenge, the BBNaija Shine Ya Eye housemates were all gingered to bring their A-game after the triple eviction last Sunday night. In a shocking twist, Big Brother told the housemates that tonight’s HoH challenge and nomination process would be rolled into one.
The male and female to finish the fastest would become the ‘Heads’ of House and will share the lounge as well as receive joint immunity. At the end of the challenge, the other 15 housemates will be put up for possible eviction.
The first challenge required the housemates to drink whatever number they roll on the dice. The second challenge required the housemates to eat eggs soaked in a milky concoction before moving on to the next challenge. For challenge number three, the housemates had to enter the slimy pool and pick two keys, which they dropped in a bucket held by a skeleton. The fourth challenge required them to crawl slowly across a slippery path from one end to another. And for the fifth and final challenge, the housemates used a straw to transfer a reddish concoction into beakers.
Saga had the honour of starting the game, but luck wasn’t on his side as he didn’t find any of the keys. Nini took on the challenge, tried very hard not to puke and ended up without a key. WhiteMoney gave it his best but didn’t find a key as well. At the end of the grueling challenge, Jackie B and Jay Paul emerged winners of the double HoH whilst the rest of the housemates were automatically put up for possible eviction on Sunday, 5 September.
The voting lines opened on Monday at 8pm and will close on Thursday, 2nd September at 9pm.
Voting will be on the Africa Magic website and via the MyDStv and MyGOtv apps. Abeg is the headline sponsor of Big Brother Naija season 6, and the associate sponsor is Patricia.
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