Vodafone Ghana’s comprehensive COVID-19 response plan is helping the country combat the global pandemic and minimise its impact on consumers and businesses. The several unique initiatives outlined in the plan are currently addressing specific needs of Ghanaians during this crucial fight.
Commenting on the various initiatives, Patricia Obo-Nai, Chief Executive Officer (CEO) said:
“In such difficult times, our customers and Ghanaians look up to us for leadership, comfort and direction. We know what is required and are committed to easing the burden for all as we also continue to reinforce our position as the brand that cares in Ghana. Measures are in place to support our customers; strengthen our network to provide constant connectivity at all times; support government initiatives; and drive awareness. Our enterprise unit is also providing businesses with the needed tools to enjoy mobility as more organisations work from home.
Driving Public Awareness
Knowing the importance of timely and accurate information to the public, Vodafone uses its various platforms including social media and text alerts for the dissemination of critical information on COVID-19. Additionally, the Telco has partnered the Ghana Health Service (GHS) to extend its public education and awareness in the various regions by producing radio jingles and TV adverts in the various languages.
Ensure Uninterrupted Education
Vodafone believes technology has assumed greater importance for delivering vital services including education, during this period. This is why the telecommunications giant is offering students and learners across all levels of education, free access to a plethora of educational websites and e-learning platforms via the Vodafone network. This free initiative ensures that young citizens in schools and universities across the country continue their studies uninterrupted. Vodafone is currently supporting fifty educational institutions across the country.
Furthermore, the Instant Schools e-learning platform (www.instantschools.vodafone.com.gh) from Vodafone Ghana Foundation provides free access on the Vodafone network to a wide range of educational materials for Ghanaian students. This covers English, Science, Math and a variety of other subjects.
Partnerships with Government
Healthline Call Centre: Vodafone has activated its pioneering Healthline Call Centre, which is staffed with 50 specialist doctors to support government by giving guidance and accurate health information about the virus. The project, which is in partnership with the Ministry of Health, is already providing reliable information to members of the public who dial 255. A team of doctors are on hand 12 hours a day to advise and refer suspected COVID-19 cases to the Rapid Response Team.
Vodafone Big Data Initiative: Vodafone’s Big Data initiative, which is in partnership with Ghana Statistical Services (GSS) and the Flowminder Foundation, is helping the Ministry of Health (MOH) understand how effective the lockdown has been by using innovative data analysis techniques. This initiative will help the Ministry plan its interventions at both the national and community levels as it fights against the virus. Various analyses have been produced and the outputs have been shared with the Ghana Health Service to inform their approach to planning health interventions.
Teleconsultation Centre: Vodafone has provided internet connectivity and devices to the Greater Accra Regional Teleconsultation Centre (TCC) at Ridge Hospital, to enable the Centre provide free psychological support to Ghanaians who may be affected by the pandemic as well as those who are currently stuck in other locked down countries and their families.
Support for Health Workers: Vodafone through its Foundation collaborated with the Ghana Health Service to train 70 doctors and other supporting medical staff in the country on relevant disciplines to support government’s Risk Communication and Public Education campaign on COVID-19. Vodafone also provided 1700 connected Vodafone SIMs with airtime to government to support its contact tracing efforts, which is aimed at containing the spread of the virus.
Zero-rated Government Portals: Vodafone has also zero-rated calls to the National COVID-19 response number (112) and given Ghanaians free access to government websites for daily updates on COVID-19, via Vodafone. To enable government carry out its work seamlessly, Vodafone has also committed to giving employees of selected ministries and government institutions, free access to their online portals via Vodafone’s network.
Enabling Businesses Work from Home
Its enterprise unit, Vodafone Business, is committed to help minimize the impact of the pandemic on organisations and small to medium enterprises (SMEs), by providing productivity tools that enable seamless remote working. These include Smart Business, which offers free closed-user group (CUG) calls and unique data, voice and SMS bundles to support businesses.
Businesses can also leverage Vodafone technology including videoconferencing, internet telephony and cloud and hosting services, to conduct virtual meetings and share information quickly and securely with their employees. Businesses interested in this new working approach should email firstname.lastname@example.org to sign on.
Vodafone Business also launched Data Sharer to enable SMEs and their employees utilize a single bulk data bundle whilst setting consumption limits for each individual based on their need and function. The product eliminates the tedious exercise of buying individual bundles for every employee as they work from home during this crucial time. Vodafone customers can access Data Sharer by dialling the USSD *5959# from their mobile handsets.
Support for Customers
One of Vodafone’s priorities has been to minimize the economic impact on its customer due to the current situation, whilst ultimately keeping them connected to the things that matter to them most. In view of this, Vodafone has made changes to some of its products to offer customers some relief:
Vodafone Cash: Vodafone Cash remains the only mobile money service that allows customers to send money to other Vodafone Cash users for free and uncapped. Vodafone has completely waived transfer charges to enable customers save on transactions. Additionally, customers can send any amount below Ghc100 to the various mobile money services for free. Vodafone has also increased the transaction limits across the various tiers in line with the Bank of Ghana’s (BoG) directive.
Fixed Broadband: Customers on Vodafone’s broadband have been empowered to do more with the introduction of the Telco’s highly sought after unlimited broadband product. The product enables heavy data users to enjoy unlimited data and exciting entertainment content with their families during this critical period.
Landline: Vodafone landline customers now have the luxury of connecting and interacting with their families, friends and loved ones on Vodafone mobile and fixed numbers for free. Customers can access this daily from 6pm to 6am and throughout weekends.
2 Moorch Data: Vodafone’s ‘2 Moorch Data’ proposition has been revamped to give customers more value and unmatched experience on the network during this period at the same price. Customer on this offer receive double data allocation daily between 12 midnight and 4am.
Digitally Connecting with Customers
Vodafone has also empowered its customers to connect and interact with them using its digital channels including My Vodafone App and TOBi. TOBi, an industry’s first virtual assistant from Vodafone that performs customer care functions, provides 24-hour assistance to customers on products, services and enquiries. TOBi is capable of addressing basic queries via messenger chat on social media and My Vodafone App. TOBi continues to improve itself by taking feedback and learning from its interactions with customers.
Vodafone’s self-care mobile application, My Vodafone App also allows customers to access unlimited services and manage their accounts from the comfort of their homes. Customers can download the very innovative app from the Google Playstore and Apple Store.
Support from Heroic Frontline
Vodafone’s dedicated field engineers, retail advisors and customer service staff continue to demonstrate heroism during this challenging time, ensuring that customers are connected. By equipping them with the right protective gear and resources, Vodafone continues to ensure the safety and connectivity of customers as Ghana battles with the Covid-19 pandemic. The Telco has also technically equipped call centre agents with a setup, which allows them to handle customer complaints from their homes. Additionally, field engineers receive their work log directly on their phones eliminating the need to operate from the office.
Vodafone’s carefully developed comprehensive response to COVID-19 certainly addresses the pain points of consumers during this period whilst helping the country combat the global pandemic. It would be recalled that Vodafone announced a number of initiatives to compliment government’s preparedness for the Ebola virus during the outbreak in Africa. The Telco continues to demonstrate commitment to helping the country deal with such contagions.
Sidiku Buari, Prof John Collins, Ken Kafui & Big Ben Honored As VGMA Titans
Yesterday at the Grand Arena in Accra, 4 distinguished personalities who have stood for excellence in their various fields in the music industry over the years were honored.
The honors came off at the ‘VGMA National Music Summit’; an event that precedes the grand ‘VGMA Weekend’ aimed at highlighting the importance of music in Ghana and the challenges facing the industry as well as the stakeholders.
The honorees were Sidiku Buari, Professor John Collins, Kenneth Kwaku Avotri Kafui and Big Ben Music. They become the first recipients of the newly curated TITAN AWARDS, a scheme to specially honor individuals and institutions of velour for their contributions to the growth and development of the Music Sector.
The four received different citations and a Plaque as part of the honor;
Alhaji Sidiku Buari was honored as the ADMINISTATOR for his meritorious service to the Ghana music industry. The award was presented by Mr. Mark Okraku Mante, Deputy Minister Designate for Tourism, Arts and Culture
Professor John Collins got his honor as MUSICOLOGIST for his meritorious service to the Ghana music industry. The award was presented by Rex Omar, Ghamro Chair.
Kenneth Kweku Avotri was recognized as MUSIC EDUCATOR for his meritorious service to the Ghana music industry. The plaque and citation was received by his Children which was presented by Mrs. Diana Hopeson.
Big Ben Music received an honor as an EXECUTIVE PRODUCER & MUSIC DISTRIBUTOR for his meritorious service to the Ghana music industry. The award was presented by Fred Kyei Mensah.
The VGMA Titans Awards is a Charterhouse initiative, partnered by TV3, DStv, GHQR, Media partners and proudly brought to you by Vodafone, Together We Can!
VGMA Honours Titans Of The Music Industry On World Music Day
21st June marks world Music day; in commemoration of the day and in furtherance of VGMA22, Charterhouse introduces the 1st ever national Music Summit. The purpose of the summit is to empower players and to help better the lot of the music sector.
The day will also see the scheme present a set of new honors dubbed “VGMA TITAN AWARDS. These honors will go to four distinguished industry stalwarts with the aim of recognizing their pivotal roles in growing music in Ghana. Meet the four awardees;
SIDIKU BUARI – For Meritorious service to the Ghana music industry as an ADMINISTRATOR
In 1980, Together with Ghanaba, Joe Mensah, Fiasal Helwani, Nana Kwame Ampadu, and others, he re-established the Musician Union we have today. He facilitated the Union’s movement to the old Passport office, organized regional congresses, produced corporate music to campaign for peaceful elections, lobbied for exemption of taxes on musical instruments for musicians, training for musicians to play live music and chaired the collective Management organization of Ghana, facilitating the building of its first office.
During his lifetime as a Musician, he carried out several music industry administrative roles as Former President of the Musicians Union of Ghana (Musiga) Chairman of the Copyright Society of Ghana (Cosga) now Ghana Music Rights owners Organization (Ghamro) and Vice President of International Federation of Musicians (FIM).
PROFESSOR JOHN COLLINS – For Meritorious service to the Ghana Music Industry as a MUSICOLOGIST
As one of Ghana’s most prolific Musicologists and composers, he chronicled most of our highlife music across the decades. He also served as a Musiga Executive in the 1970’s , now a Patron of Musiga and are an honorary life-member of the International Association for the Study of Popular Music (IASPM) in Ghana together with Professor J.H.K. Nketia and Egya Koo Nimo, our popular folk guitarist.
He served on the Ghana National Folklore Board of Trustees and Copyright Administration for seven years and are currently the acting Chairman of the Bokoor African Popular Music Archives Foundation (BAPMAF), currently donating some of its digitized holdings to the J.H.K Nketia Archives of the Institute of African Studies.
Kenneth Kwaku Avotri Kafui – For Meritorious service to the Ghana Music Industry as a MUSIC EDUCATOR
Ken Kafui was a Ghanaian composer. He was a lecturer in music theory and composition at the music department of the University of Ghana, Legon. He composed choral works, works for choir and orchestra, symphonic works, piano and organ works, and works for traditional African instruments. He created new concepts and genres in African art music such as the Pentanata, the HD-3 form and Drumnata. He holds a Diploma in African Music and a Master’s degree in music.
He also composed for the orchestra of the Ghana Broadcasting Corporation during the late 1970s. Kenneth was also a music tutor and the conductor of the Aggrey Memorial Chapel Choir at Achimota School before he moved on to the University of Ghana.
BIG BEN MUSIC PRODUCTION – For Meritorious service to the Ghana Music Industry as an EXECUTIVE PRODUCER and MUSIC DISTRIBUTOR
Big Ben Music Production is a production outfit in Ghana. A gospel label, it is run by Benjamin and Theresa Mensah, and some point had the following artistes Monica Konadu, K.K. Fosu, Vine Praises, Ofori Amponsah, Kofi Nti, Sandra Oduro, Christiana Love, Lady Prempeh, and Ohemaa Mercy. The outfit is credited as helping the Ghana music industry grow. He became one of Ghana’s top Music Executive Producers and Distributors of repute in Ghana, producing and distributing music for artistes such as Christiana love (Obaapa Christy), Ofori Amponsah, A-plus, Ohemaa Mercy, Kofi Nti, the late Daasebre Dwamena, Obrafour, and many others.
He was also the major music distributor for several of the top Industry artistes such as Batman Samini, Tic-Tac, 4×4, Daddy Lumba, Reggie Rockstone and many others.
His role as an investor in the production of music from the 80s across the decades till 2005 enabled many talented musicians get heard and were able to derive commercial gain from their talent.
The VGMA MUSIC SUMMIT is powered by Charterhouse, partnered by TV3, DStv, GHQR, Media partners and proudly brought to you by Vodafone, Together We Can!
VGMA 1ST NATIONAL MUSIC SUMMIT – MEET YOUR SPEAKERS
As part of the world music day celebration and as part of the activities lined up for the VGMA Musical June, Ghana’s biggest music awards scheme introduces the VGMA National Music Summit.
The summit is to use music as a tool to drive social change and is aimed at using education to empower players in the industry to help better the lot of the sector.
The summit is to be held with limited audience but shared with millions across the VGMA official social media channels. It starts at 10am and ends at 2pm.
The 4 hour event is meant to engage Musicians, Music Producers & Managers, Distributors of Music, Music Promoters, Media and Other Industry Players nationally to discuss core industry issues.
At the end of the dialogue, a communique on the insights, conclusions and recommendations collated from the discussions will be presented to the Ministry of Tourism & Creative Arts for consideration. There will be 3 panel discussions; Royalties – The Way Forward, Music Distribution in the Digital Era and Play it LIVE.
Starting off the conversation for Royalties- The way forward, are; Munyaradzi Chanetsa, A&R Manager, Sony South Africa. Rex Omar – Chairman Ghamro and Veteran Ghanaian musician. Abraham Adjetey, President of Ghamro. Trigmatic, is a Ghanaian award winning musician, composer, songwriter and Philanthropist. Last but not least, Cynthia Quarcoo, Managing Partner, CQ Legal & Consulting.
Leading the conversations in the Music distribution in the digital era are 3 distinguished industry players with in-depth practical knowledge in their respective field of endeavor. Chioma Onuchukwu is Head of Operations at TuneCore Nigeria, Ghana, Tanzania, Sierra Leone, Liberia, Gambia & Ethiopia. Jefferson Seneadza CEO of Aftown – a digital sales platform. Munyaradzi Chanetsa, A&R Manager, Sony South Africa. Juan Gomez is the Head of African Content and Curation at Pandora Media.
CEO EKB Records a talent Management and Entertainment company and LIVE Music enthusiast Kiki Banson, will be heading the PLAY IT LIVE discussion. With support from Kwame Yeboah, a Ghanaian born, UK based multi-talented instrumentalist, producer and keyboard player and programmer and Beats Mechanic.
The event will be hosted by Rudy Kwakye – Executive Producer AfroNationGhana Festival.
The VGMA NATIONAL MUSIC SUMMIT is powered by charterhouse, partnered by Tv3, GHQR, KPMG, DStv, Media partners and proudly brought to you by Vodafone, Together We Can!
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